Biography
Hey, I am Ezra Jean, a passionate graphic designer with 7 years of experience in various projects related to advertisement and corporate branding. I am a creative, independent and detail-oriented person who can also work in a team.
- Familiar with Adobe Creative Suite, particularly with Photoshop and Illustrator
- Also familiar with video production which included video editing, video shooting, etc.
- Specialize in Logo Design, Branding Design, Social Media Design, etc.
Experience
• Performing design edits and recreation.
• Process designs requested by customers based on process requirements, producing high-quality designs that meet the needs of the customer and production standards to ensure customer satisfaction.
• Apply a customer-obsessed approach to design by understanding customer brief, design style preferences, and industry-related needs to offer the best experience.
• Achieve the KPI targets set by the team lead/team manager.
• Helping customers make advanced customizations to Vista designs including custom matching sets of products using Vista’s design studio, Adobe Photoshop and Adobe Illustrator.
• Provides creative direction to design print products/basic logos from scratch or make edits to an existing design based on customer’s need.
• Skilled in customer service, design critique, proofreading and attention to detail.
• Process escalated concerns on-the-phone to make edits on existing design and recreation requests from both customers and representatives.
• Process outreach tickets by reaching out to customers through phone or email as necessary.
• Responding to customer inquiry via Email.
• POC - Perform additional duties as requested by team lead/manager such as; send updates to the team lead/team manager for attendance, breaks and raise system issues to ensure that the team is set before the shift starts.
• Process designs requested by customers based on process requirements, producing high-quality designs that meet the needs of the customer and production standards to ensure customer satisfaction.
• Apply a customer-obsessed approach to design by understanding customer brief, design style preferences, and industry-related needs to offer the best experience.
• Achieve the KPI targets set by the team lead/team manager.
• Helping customers make advanced customizations to Vista designs including custom matching sets of products using Vista’s design studio, Adobe Photoshop and Adobe Illustrator.
• Provides creative direction to design print products/basic logos from scratch or make edits to an existing design based on customer’s need.
• Skilled in customer service, design critique, proofreading and attention to detail.
• Process escalated concerns on-the-phone to make edits on existing design and recreation requests from both customers and representatives.
• Process outreach tickets by reaching out to customers through phone or email as necessary.
• Responding to customer inquiry via Email.
• POC - Perform additional duties as requested by team lead/manager such as; send updates to the team lead/team manager for attendance, breaks and raise system issues to ensure that the team is set before the shift starts.
Skills
Adobe IllustratorPhotoshopLogo DesignSocial Media DesignCanvaLightroomFigmaAdobe InDesign
- Female
- Pasig City, Metro Manila
- Joined on Jun 2023